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Money transfers & apps

Complaint 3949144 Moon

Explained
Company
Moon
Product
Money transfer, virtual currency, or money service · Mobile or digital wallet
From
Virginia 20148
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Nov 11, 2020Complaint received
  2. Mar 25, 2021Sent to Moon (134 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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