Crypto platform · complaint record
Moon complaints
Filed under Moon Inc.
Consumers have filed 11 complaints about Moon since 2020, 1 of them in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is other transaction problem. It is the 36th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #36 of 51
Since November 2020
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Dec 6, 2025
Most complained-about crypto exchanges & apps
Moon complaints by month
The busiest month was July 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Moon answered all time
- Closed with monetary relief218.2%
- Closed with explanation981.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Moon complaints are about
Top Moon problems
Where Moon complaints come from
Most complaints: New York (4), Florida (1), Oklahoma (1), South Carolina (1), Tennessee (1).
Moon compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | MoonCrypto | - | 1 | - |
Compare side by side: Moon vs Winklevoss Exchange · Moon vs Kraken · Moon vs Foris DAX · Moon vs BAM Management US
What people say about Moon
All experiencesNo experiences with Moon yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Moon complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 6, 2025 | Crypto | Other transaction problem | Money back |
| Nov 3, 2025 | Crypto | Fraud or scam | Explained |
| May 29, 2025 | Crypto | Other transaction problem | Money back |
| Feb 12, 2025 | Crypto | Fraud or scam | Explained |
| Apr 3, 2024 | Crypto | Fraud or scam | Explained |
| Nov 15, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 13, 2023 | Crypto | Fraud or scam | Explained |
| Jul 22, 2022 | Crypto | Fraud or scam | Explained |
| Jul 2, 2022 | Crypto | Fraud or scam | Explained |
| Jun 21, 2022 | Crypto | Fraud or scam | Explained |
| Nov 11, 2020 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
Questions about Moon
How many complaints does Moon have?
Moon has 11 complaints on record since November 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Moon respond to complaints?
Yes. Moon answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix; 100% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Moon?
The most common problems are other transaction problem (2), fraud or scam (7), managing an account (1).
Is Moon legit?
Moon is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Moon legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Moon?
Complain to Moon in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Moon complaints come from?
Most come from New York (4), Florida (1), Oklahoma (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Moon
No comments yet. Start the conversation - questions are welcome too.