Case file
Credit cards
Complaint 4000218 Santander Bank
Explained- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Didn't receive advertised or promotional terms
- Filed by
- Postal mail
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 9, 2020Complaint received
- Dec 10, 2020Sent to Santander Bank (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Santander Bank complaints about advertising and marketing, including promotional offers
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 22, 2021 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | NY | Explained | Yes |
| Jan 20, 2019 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | CT | Explained | Yes |
| Aug 27, 2018 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | NY | Explained | Yes |
| Apr 25, 2018 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | NJ | Explained | Yes |
| Jan 22, 2018 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | PA | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.