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Case file

Prepaid & gift cards

Complaint 4561028 HSBC

Explained
Company
HSBC
Product
Credit card or prepaid card · General-purpose prepaid card
From
Illinois 601XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 21, 2021Complaint received
  2. Jul 21, 2021Sent to HSBC
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 12, 2024Money transfers & appsUnexpected or other fees-ExplainedYes
May 20, 2024Money transfers & appsUnexpected or other feesINExplainedYes
Jan 12, 2024Money transfers & appsUnexpected or other feesNJExplainedYes
Nov 7, 2023Money transfers & appsUnexpected or other feesCAExplainedYes
Sep 20, 2023Money transfers & appsUnexpected or other feesNVExplainedYes
Aug 28, 2023Money transfers & appsUnexpected or other feesNYExplainedYes
May 29, 2021Money transfers & appsUnexpected or other feesOHExplainedYes
Oct 4, 2019Money transfers & appsUnexpected or other feesCAMoney backYes
Jun 28, 2019Money transfers & appsUnexpected or other feesFLExplainedYes
Oct 9, 2017Money transfers & appsUnexpected or other feesNYFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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