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Case file

Mortgages

Complaint 4662182 Umpqua

Explained
Company
Umpqua
Product
Mortgage · Home equity loan or line of credit (HELOC)
From
Washington 98119
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 25, 2021Complaint received
  2. Sep 14, 2021Sent to Umpqua (20 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Umpqua complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Sep 28, 2021MortgagesClosing on a mortgageWAExplainedYes
Jul 12, 2021MortgagesClosing on a mortgageORExplainedYes
Jun 6, 2020MortgagesClosing on a mortgageCAExplainedYes
Mar 16, 2020MortgagesClosing on a mortgageCAExplainedYes
Apr 23, 2019MortgagesClosing on a mortgageWAExplainedYes
Jun 6, 2018MortgagesClosing on a mortgageCAExplainedYes
May 14, 2018MortgagesClosing on a mortgageCAExplainedYes
Jun 28, 2017MortgagesClosing on a mortgage-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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