Complaint log
Umpqua complaint log
The newest complaints about Umpqua, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 14, 2023 | Bank accounts | Managing an accountFee problem | Explained |
| Mar 7, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 5, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 27, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Feb 23, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Feb 22, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Feb 13, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Feb 11, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Feb 8, 2023 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jan 24, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Jan 18, 2023 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jan 14, 2023 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Dec 21, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Dec 17, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Dec 10, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 9, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 22, 2022 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 21, 2022 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Nov 15, 2022 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Nov 12, 2022 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 20, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 3, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 30, 2022 | Payday & personal loans | Getting the loan | Explained |
| Sep 16, 2022 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Sep 7, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 7, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 6, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 22, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 19, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 8, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 22, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 19, 2022 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 11, 2022 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Jul 9, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 7, 2022 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Jun 21, 2022 | Bank accounts | Managing an accountFee problem | Explained |
| Jun 14, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jun 6, 2022 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Jun 2, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| May 12, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| May 10, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 20, 2022 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 18, 2022 | Bank accounts | Managing an accountFee problem | Explained |
| Apr 8, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Mar 15, 2022 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Mar 11, 2022 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 11, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 25, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 24, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| Feb 23, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works