Bank · complaint record
Umpqua complaints
Filed under UMPQUA HOLDINGS CORPORATION
Consumers have filed 401 complaints about Umpqua since 2012, none in the last 12 months. It answered 98.5% on time and closed 12% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 401
- Last 12 months
- 0
- Answered on time
- 98.5%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- -
Since August 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Mar 14, 2023
Umpqua complaints by month
The busiest month was February 2017 (10 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Umpqua answered all time
- Closed with monetary relief348.5%
- Closed with non-monetary relief133.2%
- Closed with explanation35388%
- Closed10.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Umpqua complaints are about
Top Umpqua problems
Inside "Managing an account"
- Deposits and withdrawals 27
- Problem using a debit or ATM card 13
- Problem accessing account 10
- Fee problem 6
- Banking errors 6
- Funds not handled or disbursed as instructed 4
Where Umpqua complaints come from
Most complaints: Oregon (107), California (105), Washington (102), Idaho (15), Texas (8).
Umpqua compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | UmpquaBank accounts | - | 0 | - |
Compare side by side: Umpqua vs Bancfirst · Umpqua vs Banner · Umpqua vs Customers Bancorp · Umpqua vs RBC Bank
What people say about Umpqua
All experiencesNo experiences with Umpqua yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Umpqua complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 14, 2023 | Bank accounts | Managing an accountFee problem | Explained |
| Mar 7, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 5, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 27, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Feb 23, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Feb 22, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Feb 13, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Feb 11, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Feb 8, 2023 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jan 24, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Jan 18, 2023 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jan 14, 2023 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
Questions about Umpqua
How many complaints does Umpqua have?
Umpqua has 401 complaints on record since August 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Umpqua respond to complaints?
Yes. Umpqua answered 98.5% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Umpqua?
The most common problems are managing an account (74), account opening, closing, or management (37), loan servicing, payments, escrow account (28).
Is Umpqua legit?
Umpqua is a real company with a public complaint record: consumers have complained about it 401 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Umpqua legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Umpqua?
Complain to Umpqua in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Umpqua complaints come from?
Most come from Oregon (107), California (105), Washington (102). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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