Case file
Mortgages
Complaint 4729958 USAA
Explained- Product
- Mortgage · Conventional home mortgage
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes complaint represents an opportunity for improvement to better serve consumers
- Sep 16, 2021Complaint received
- Sep 17, 2021Sent to USAA (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More USAA complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | NC | Explained | Yes |
| Sep 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | SC | Explained | Yes |
| Sep 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | IN | Money back | Yes |
| Aug 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | MO | Explained | Yes |
| Jul 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CA | Explained | Yes |
| May 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | WA | Explained | Yes |
| Apr 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | AL | Explained | Yes |
| Feb 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | KS | Explained | Yes |
| Dec 2, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | FL | Explained | Yes |
| Oct 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | GA | Explained | Yes |
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