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Credit cards

Complaint 4813878 Santander Bank

Explained
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Can't close your account
From
New York 10034
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 15, 2021Complaint received
  2. Dec 3, 2021Sent to Santander Bank (49 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Santander Bank complaints about closing your account

ReceivedAboutIssueStateAnswerOn time
Jun 14, 2022Credit cardsClosing your accountCan't close your accountPAExplainedNo
Dec 22, 2021Credit cardsClosing your accountCompany closed your accountNYExplainedYes
Mar 4, 2020Credit cardsClosing your accountCan't close your accountNYExplainedYes
Nov 10, 2019Credit cardsClosing your accountCan't close your accountPAExplainedYes
Oct 21, 2019Credit cardsClosing your accountCompany closed your accountPAExplainedYes
Dec 18, 2017Credit cardsClosing your accountCompany closed your accountPAExplainedYes
Sep 26, 2017Credit cardsClosing your accountCan't close your accountNYExplainedYes
Sep 24, 2017Credit cardsClosing your accountCompany closed your accountPAExplainedYes
Apr 27, 2017Credit cardsClosing your accountCan't close your accountILExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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