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Case file

Prepaid & gift cards

Complaint 4860148 Point Up

Explained
Company
Point Up
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble getting, activating, or registering a card
From
New York 11201
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 30, 2021Complaint received
  2. Dec 20, 2021Sent to Point Up (51 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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