Bank · complaint record
Point Up complaints
Filed under Point Up Inc
Consumers have filed 5 complaints about Point Up since 2021, none in the last 12 months. It answered 100% on time and closed 20% with relief for the customer. The most common problem is problem with a lender or other company charging your account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- -
Since October 2021
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: May 13, 2022
Point Up complaints by month
The busiest month was May 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Point Up answered all time
- Closed with monetary relief120%
- Closed with explanation480%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Point Up complaints are about
Top Point Up problems
Inside "Problem with a lender or other company charging your account"
- Transaction was not authorized 1
Point Up compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Point UpBank accounts | - | 0 | - |
Compare side by side: Point Up vs Bancfirst · Point Up vs Banner · Point Up vs Customers Bancorp · Point Up vs RBC Bank
What people say about Point Up
All experiencesNo experiences with Point Up yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Point Up complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 13, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| May 3, 2022 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Mar 24, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Dec 20, 2021 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | Explained |
| Oct 30, 2021 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
Questions about Point Up
How many complaints does Point Up have?
Point Up has 5 complaints on record since October 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does Point Up respond to complaints?
Yes. Point Up answered 100% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Point Up?
The most common problems are problem with a lender or other company charging your account (1), opening an account (1), other features, terms, or problems (1).
Is Point Up legit?
Point Up is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Point Up legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Point Up?
Complain to Point Up in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Point Up complaints come from?
Most come from California (3), New York (1), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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