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Student loans

Complaint 5049403 Student Aid Foundation

Explained
Product
Student loan · Private student loan
Detail
Trouble with how payments are being handled
From
Massachusetts 02472
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 29, 2021Complaint received
  2. Jan 12, 2022Sent to Student Aid Foundation (14 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Student Aid Foundation complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Dec 18, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Oct 5, 2020Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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