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Money transfers & apps

Complaint 5408706 Netspend

Explained
Company
Netspend
Product
Money transfer, virtual currency, or money service · Money order
From
Kentucky 40272
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 5, 2022Complaint received
  2. Apr 5, 2022Sent to Netspend
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about confusing or missing disclosures

ReceivedAboutIssueStateAnswerOn time
Sep 4, 2026Money transfers & appsConfusing or missing disclosuresFLExplainedYes
May 2, 2026Money transfers & appsConfusing or missing disclosuresWVExplainedYes
Jun 23, 2022Money transfers & appsConfusing or missing disclosuresOHExplainedYes
Dec 23, 2021Money transfers & appsConfusing or missing disclosuresLAExplainedYes
Jan 19, 2021Money transfers & appsConfusing or missing disclosuresNYExplainedYes
Jan 10, 2021Money transfers & appsConfusing or missing disclosuresCAExplainedYes
Oct 31, 2020Money transfers & appsConfusing or missing disclosuresWAExplainedYes
Jul 18, 2017Money transfers & appsConfusing or missing disclosuresGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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