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Case file

Prepaid & gift cards

Complaint 5848068 FIS

Explained
Product
Credit card or prepaid card · Government benefit card
From
California 92804
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 5, 2022Complaint received
  2. Aug 18, 2022Sent to FIS (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FIS complaints about unexpected or other fees

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Feb 7, 2024Money transfers & appsUnexpected or other feesORExplainedYes
Dec 18, 2022Debt relief & credit repairUnexpected or other feesWAExplainedYes
Oct 25, 2020Money transfers & appsUnexpected or other feesTNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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