Credit bureau · complaint record
FIS complaints Fidelity National Information Services
Filed under Fidelity National Information Services, Inc. (FNIS)
Consumers have filed 21,668 complaints about FIS since 2012, 7,698 of them in the last 12 months (+36% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report. It is the 7th most complained-about of 566 credit bureaus & report companies this year.
Average response record. How it works
- Complaints on record
- 21,668
- Last 12 months
- 7,698
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 442
- Rank
- #7 of 566
Since October 2012
+36% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 8, 2026
Most complained-about credit bureaus & report companies
FIS complaints by month
The busiest month was August 2026 (740 complaints). Complaints in the last 12 months are up 36% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How FIS answered last 12 months
- Closed with explanation7,698100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend6/15+36% vs last year
What FIS complaints are about
Top FIS problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 6,328
- Personal information incorrect 925
- Account information incorrect 883
- Account status incorrect 446
- Information is incorrect 360
- Old information reappears or never goes away 152
Where FIS complaints come from
Most complaints: Florida (2,714), Texas (2,685), California (2,280), Georgia (1,901), New York (1,477).
FIS compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AffirmCredit reporting | 48 | 8,431 | D |
| 2 | FIS (Fidelity National Information Services)Credit reporting | 51 | 7,698 | C |
| 3 | TD BankCredit reporting | 68 | 6,183 | B |
| 4 | Ally FinancialCredit reporting | 59 | 6,013 | C |
| 5 | Early Warning Services (Zelle)Credit reporting | 60 | 5,912 | C |
| 6 | Self FinancialCredit reporting | 49 | 4,913 | D |
| 7 | OneMain FinancialCredit reporting | 57 | 3,861 | C |
| 8 | KikoffCredit reporting | 50 | 3,534 | C |
Compare side by side: FIS vs Affirm · FIS vs TD Bank · FIS vs Ally Financial · FIS vs Early Warning Services
What people say about FIS
All experiencesNo experiences with FIS yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FIS complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 8, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 8, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 8, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Nov 8, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | Explained |
| Nov 8, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 7, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 7, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 7, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 7, 2026 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Nov 7, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Nov 7, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
Questions about FIS
How many complaints does FIS have?
FIS has 21,668 complaints on record since October 2012, including 7,698 in the last 12 months and 442 in the last 30 days. That makes it number 27 of every company by complaints this year.
Does FIS respond to complaints?
Yes. FIS answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with FIS?
The most common problems are incorrect information on your report (9,321), improper use of your report (3,725), problem with a company's investigation into an existing problem (2,116).
Is FIS legit?
FIS is a real company with a public complaint record: consumers have complained about it 21,668 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FIS legit? for the signals, red flags and how to protect yourself.
Are complaints about FIS going up or down?
Up. There were 7,698 complaints in the last 12 months against 5,675 in the 12 before (+36%). See every month.
How do I file a complaint against FIS?
Complain to FIS in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FIS complaints come from?
Most come from Florida (2,714), Texas (2,685), California (2,280). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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