Complaint 5920269 Shellpoint Mortgage Servicing

Explained

Company: Shellpoint Mortgage Servicing
Product: Payday loan, title loan, or personal loan · Installment loan
Issue: Problem with the payoff process at the end of the loan
From: New Jersey 07666
Filed by: Phone
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes it acted appropriately as authorized by contract or law

Aug 26, 2022Complaint received
Aug 26, 2022Sent to Shellpoint Mortgage Servicing
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about problem with the payoff process at the end of the loan

Received	About	Issue	State	Answer	On time
Mar 15, 2023	Payday & personal loans	Problem with the payoff process at the end of the loan	GA	Explained	Yes
Apr 5, 2022	Payday & personal loans	Problem with the payoff process at the end of the loan	PA	Explained	Yes
Mar 10, 2021	Payday & personal loans	Problem with the payoff process at the end of the loan	AZ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 9 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works