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Case file

Student loans

Complaint 6098288 Higher Education Student Assistance Authority

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't temporarily delay making payments
From
New York 10455
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 18, 2022Complaint received
  2. Nov 5, 2022Sent to Higher Education Student Assistance Authority (18 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Higher Education Student Assistance Authority complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Jun 27, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
Sep 11, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNCExplainedYes
Jun 30, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanDEExplainedYes
Jun 15, 2024Student loansStruggling to repay your loanProblem lowering your monthly paymentsDEExplainedYes
Jun 21, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
Nov 23, 2022Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Jan 12, 2022Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJExplainedYes
Jul 22, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loan-ExplainedYes
Jul 14, 2021Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJExplainedNo
Feb 25, 2021Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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