Loan servicer · complaint record
Higher Education Student Assistance Authority complaints
Filed under HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)
Consumers have filed 319 complaints about Higher Education Student Assistance Authority since 2012, 5 of them in the last 12 months. It answered 100% on time and closed 20% with relief for the customer. The most common problem is incorrect information on your report. It is the 29th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 319
- Last 12 months
- 5
- Answered on time
- 100%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- #29 of 47
Since March 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 29, 2026
Most complained-about student loan servicers
Higher Education Student Assistance Authority complaints by month
The busiest month was October 2017 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Higher Education Student Assistance Authority answered all time
- Closed with monetary relief41.3%
- Closed with non-monetary relief226.9%
- Closed with explanation29291.5%
- Closed10.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Higher Education Student Assistance Authority complaints are about
Top Higher Education Student Assistance Authority problems
Inside "Can't repay my loan"
- Can't get flexible payment options 30
- Can't decrease my monthly payments 22
- Can't temporarily postpone payments 5
Where Higher Education Student Assistance Authority complaints come from
Most complaints: New Jersey (220), New York (20), Pennsylvania (13), Massachusetts (8), California (8).
Higher Education Student Assistance Authority compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Higher Education Student Assistance AuthorityStudent loans | - | 5 | - |
Compare side by side: Higher Education Student Assistance Authority vs Earnest · Higher Education Student Assistance Authority vs College Ave Student Loan Servicing · Higher Education Student Assistance Authority vs Meritize Financial · Higher Education Student Assistance Authority vs LendKey Technologies
What people say about Higher Education Student Assistance Authority
All experiencesNo experiences with Higher Education Student Assistance Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Higher Education Student Assistance Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 29, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jun 25, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| May 22, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 6, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 20, 2025 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 1, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Aug 2, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 27, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| May 2, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 30, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 22, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Mar 24, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Higher Education Student Assistance Authority
How many complaints does Higher Education Student Assistance Authority have?
Higher Education Student Assistance Authority has 319 complaints on record since March 2012, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does Higher Education Student Assistance Authority respond to complaints?
Yes. Higher Education Student Assistance Authority answered 100% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Higher Education Student Assistance Authority?
The most common problems are incorrect information on your report (36), dealing with your lender or servicer (52), can't repay my loan (57).
Is Higher Education Student Assistance Authority legit?
Higher Education Student Assistance Authority is a real company with a public complaint record: consumers have complained about it 319 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Higher Education Student Assistance Authority legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Higher Education Student Assistance Authority?
Complain to Higher Education Student Assistance Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Higher Education Student Assistance Authority complaints come from?
Most come from New Jersey (220), New York (20), Pennsylvania (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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