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Complaint log

Higher Education Student Assistance Authority complaint log

The newest complaints about Higher Education Student Assistance Authority, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 29, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Jun 25, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJFixedYes
May 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Mar 6, 2026Student loansIncorrect information on your reportAccount information incorrectPAExplainedYes
Nov 20, 2025Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes
Nov 1, 2025Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXFixedYes
Aug 2, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Jun 27, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
May 2, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Apr 30, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Apr 22, 2025Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedNJExplainedYes
Mar 24, 2025Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Mar 14, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedNJExplainedYes
Oct 31, 2024Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 22, 2024Debt collectionWritten notification about debtDidn't receive notice of right to disputeMDExplainedYes
Sep 30, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Sep 11, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNCExplainedYes
Aug 30, 2024Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Aug 15, 2024Student loansUnable to get your credit report or credit scoreOther problem getting your report or credit scoreNJExplainedYes
Aug 9, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Jul 29, 2024Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Jul 22, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedNJExplainedYes
Jun 30, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanDEExplainedYes
Jun 15, 2024Student loansStruggling to repay your loanProblem lowering your monthly paymentsDEExplainedYes
May 18, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
May 10, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedNJExplainedYes
Mar 22, 2024Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Jan 24, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Oct 3, 2023Credit reportingIncorrect information on your reportInformation is missing that should be on the reportOHExplainedYes
Sep 15, 2023Student loansGetting a loanChanges in terms mid-deal or after closingNJExplainedYes
Jun 21, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
May 6, 2023Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
Jan 30, 2023Debt collectionAttempts to collect debt not owedDebt was paidPAExplainedYes
Dec 13, 2022Student loansImproper use of your reportReporting company used your report improperlyNYExplainedYes
Nov 23, 2022Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Nov 23, 2022Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Nov 10, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Oct 18, 2022Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Sep 26, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemProblem with personal statement of disputeMAExplainedYes
Aug 1, 2022Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Jul 11, 2022Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Mar 16, 2022Student loansGetting a loanFraudulent loanNJExplainedYes
Feb 18, 2022Student loansProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysNJExplainedYes
Feb 14, 2022Debt collectionWritten notification about debtDidn't receive enough information to verify debtNJExplainedYes
Jan 27, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes
Jan 13, 2022Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Jan 12, 2022Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJExplainedYes
Jan 10, 2022Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes
Jan 10, 2022Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes
Jan 10, 2022Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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