Complaint 6338444 Securus J

Explained

Company: Securus J
Product: Credit card or prepaid card · Gift card
Issue: Trouble using the card
Detail: Trouble using the card to spend money in a store or online
From: California 92084
Filed by: Web · Servicemember · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days

Dec 20, 2022Complaint received
Jan 11, 2023Sent to Securus J (22 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about trouble using the card

Received	About	Issue	State	Answer	On time
Apr 11, 2026	Prepaid & gift cards	Trouble using the cardProblem with direct deposit	GA	Explained	Yes
Dec 20, 2022	Prepaid & gift cards	Trouble using the cardTrouble using the card to spend money in a store or online	TX	Explained	Yes
Nov 22, 2022	Prepaid & gift cards	Trouble using the cardTrouble getting information about the card	MO	Explained	Yes
Mar 21, 2022	Prepaid & gift cards	Trouble using the cardTrouble using the card to send money to another person	PA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 14 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works