Payment company · complaint record
Securus J complaints
Filed under Securus J Holdings, LLC
Consumers have filed 286 complaints about Securus J since 2013, 23 of them in the last 12 months (+35% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is other transaction problem. It is the 23rd most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 286
- Last 12 months
- 23
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #23 of 72
Since May 2013
+35% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 30, 2026
Most complained-about payment apps & money transfer services
Securus J complaints by month
The busiest month was June 2016 (68 complaints). Complaints in the last 12 months are up 35% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Securus J answered all time
- Closed with monetary relief62.1%
- Closed with non-monetary relief51.7%
- Closed with explanation21374.5%
- Closed6221.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Securus J complaints are about
Top Securus J problems
Where Securus J complaints come from
Most complaints: Virginia (43), Florida (38), Georgia (20), Pennsylvania (19), Illinois (19).
Securus J compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Securus JMoney transfers & apps | - | 23 | - |
Compare side by side: Securus J vs Ria Envia · Securus J vs Bill.Com · Securus J vs Global Tel*Link · Securus J vs Airtm
What people say about Securus J
All experiencesNo experiences with Securus J yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Securus J complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 30, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Sep 11, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Aug 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 14, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Aug 13, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Jul 20, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| Jul 13, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jul 1, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Jun 23, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jun 20, 2026 | Money transfers & apps | Other service problem | Explained |
| May 18, 2026 | Crypto | Fraud or scam | Explained |
| May 13, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
Questions about Securus J
How many complaints does Securus J have?
Securus J has 286 complaints on record since May 2013, including 23 in the last 12 months and 0 in the last 30 days. That makes it number 1,010 of every company by complaints this year.
Does Securus J respond to complaints?
Yes. Securus J answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Securus J?
The most common problems are other transaction problem (25), fraud or scam (22), managing, opening, or closing your mobile wallet account (14).
Is Securus J legit?
Securus J is a real company with a public complaint record: consumers have complained about it 286 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Securus J legit? for the signals, red flags and how to protect yourself.
Are complaints about Securus J going up or down?
Up. There were 23 complaints in the last 12 months against 17 in the 12 before (+35%). See every month.
How do I file a complaint against Securus J?
Complain to Securus J in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Securus J complaints come from?
Most come from Virginia (43), Florida (38), Georgia (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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