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Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 30, 2026Money transfers & appsUnauthorized transactions or other transaction problemOKExplainedYes
Sep 11, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletCAExplainedYes
Aug 20, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Aug 14, 2026Money transfers & appsOther transaction problemFLExplainedYes
Aug 13, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountCOExplainedYes
Jul 20, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountGAExplainedYes
Jul 13, 2026Money transfers & appsFraud or scamWVExplainedYes
Jul 1, 2026Money transfers & appsOther transaction problemFLExplainedYes
Jun 23, 2026Money transfers & appsFraud or scamWVExplainedYes
Jun 20, 2026Money transfers & appsOther service problemAZExplainedYes
May 18, 2026CryptoFraud or scamNYExplainedYes
May 13, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountGAExplainedYes
May 8, 2026Money transfers & appsOther transaction problemMOExplainedYes
May 4, 2026Money transfers & appsOther transaction problemFLExplainedYes
May 3, 2026Money transfers & appsOther transaction problemTXExplainedYes
Apr 22, 2026Money transfers & appsUnexpected or other feesNYExplainedYes
Apr 11, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositGAExplainedYes
Feb 13, 2026Money transfers & appsOther transaction problemMOExplainedYes
Jan 28, 2026Money transfers & appsOther transaction problemFLExplainedYes
Dec 30, 2025Money transfers & appsUnauthorized transactions or other transaction problemMNExplainedYes
Dec 13, 2025Credit cardsOther features, terms, or problemsOther problemNYExplainedYes
Dec 11, 2025CryptoOther transaction problemLAExplainedYes
Dec 3, 2025Money transfers & appsFraud or scamTNExplainedYes
Nov 5, 2025CryptoUnexpected or other feesCAExplainedYes
Nov 4, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMNExplainedYes
Sep 24, 2025CryptoOther service problemMIExplainedYes
Aug 6, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Jun 24, 2025CryptoOther service problemTNExplainedYes
Jun 4, 2025CryptoOther transaction problemFLExplainedYes
Apr 30, 2025Money transfers & appsFraud or scamOHExplainedYes
Apr 28, 2025Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Apr 18, 2025Money transfers & appsOther transaction problemGAExplainedYes
Apr 14, 2025Money transfers & appsFraud or scamIDExplainedYes
Apr 3, 2025Money transfers & appsOther service problemMOExplainedYes
Apr 1, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtGAExplainedYes
Mar 23, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Mar 17, 2025Prepaid & gift cardsUnexpected or other feesCOExplainedYes
Mar 4, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Dec 18, 2024Money transfers & appsFraud or scamILExplainedYes
Dec 5, 2024Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Oct 28, 2024Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Oct 28, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Sep 16, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Sep 10, 2024Money transfers & appsFraud or scamNJExplainedYes
Aug 29, 2024Money transfers & appsOther transaction problemVAExplainedYes
Jul 23, 2024Money transfers & appsFraud or scamAZExplainedYes
Jul 2, 2024Money transfers & appsOther service problemLAExplainedYes
Jun 24, 2024Money transfers & appsManaging, opening, or closing your mobile wallet accountAZExplainedYes
Jun 17, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardCAExplainedYes
Apr 1, 2024Money transfers & appsUnauthorized transactions or other transaction problemMIExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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