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Crypto

Complaint 6754837 Cex.Io

Fixed
Company
Cex.Io
Product
Money transfer, virtual currency, or money service · Virtual currency
From
California 95126
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 27, 2023Complaint received
  2. Sep 25, 2023Sent to Cex.Io (182 days later)
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Cex.Io complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Jun 4, 2025CryptoMoney was not available when promisedWAExplainedYes
Feb 5, 2025CryptoMoney was not available when promisedAZExplainedYes
Jul 24, 2023CryptoMoney was not available when promisedMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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