Crypto platform · complaint record
Cex.Io complaints
Filed under CEX.IO CORP.
Consumers have filed 28 complaints about Cex.Io since 2023, 4 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is other transaction problem. It is the 24th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 28
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #24 of 51
Since March 2023
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: May 21, 2026
Most complained-about crypto exchanges & apps
Cex.Io complaints by month
The busiest month was July 2024 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cex.Io answered all time
- Closed with non-monetary relief13.6%
- Closed with explanation2796.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cex.Io complaints are about
Top Cex.Io problems
Where Cex.Io complaints come from
Most complaints: California (4), Texas (3), North Carolina (3), Ohio (2), Indiana (2).
Cex.Io compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Cex.IoCrypto | - | 4 | - |
Compare side by side: Cex.Io vs Winklevoss Exchange · Cex.Io vs Kraken · Cex.Io vs Foris DAX · Cex.Io vs BAM Management US
What people say about Cex.Io
All experiencesNo experiences with Cex.Io yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cex.Io complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 21, 2026 | Crypto | Other transaction problem | Explained |
| Jan 15, 2026 | Crypto | Other transaction problem | Explained |
| Jan 3, 2026 | Crypto | Other transaction problem | Explained |
| Dec 1, 2025 | Crypto | Fraud or scam | Explained |
| Oct 9, 2025 | Crypto | Unexpected or other fees | Explained |
| Sep 8, 2025 | Crypto | Other transaction problem | Explained |
| Jun 4, 2025 | Crypto | Money was not available when promised | Explained |
| Mar 29, 2025 | Crypto | Other service problem | Explained |
| Mar 27, 2025 | Crypto | Fraud or scam | Explained |
| Mar 25, 2025 | Crypto | Fraud or scam | Explained |
| Feb 5, 2025 | Crypto | Money was not available when promised | Explained |
| Jan 18, 2025 | Crypto | Other transaction problem | Explained |
Questions about Cex.Io
How many complaints does Cex.Io have?
Cex.Io has 28 complaints on record since March 2023, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Cex.Io respond to complaints?
Yes. Cex.Io answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Cex.Io?
The most common problems are other transaction problem (9), fraud or scam (10), money was not available when promised (4).
Is Cex.Io legit?
Cex.Io is a real company with a public complaint record: consumers have complained about it 28 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cex.Io legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cex.Io?
Complain to Cex.Io in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cex.Io complaints come from?
Most come from California (4), Texas (3), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Cex.Io
No comments yet. Start the conversation - questions are welcome too.