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Case file

Prepaid & gift cards

Complaint 7226365 Capital One

Explained
Product
Credit card or prepaid card · Gift card
Detail
Trouble using the card to spend money in a store or online
From
Alabama 35758
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 9, 2023Complaint received
  2. Aug 7, 2023Sent to Capital One (29 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Capital One complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 1, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Jul 31, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNEExplainedYes
May 25, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAMoney backYes
May 11, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineILExplainedYes
Feb 15, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNJExplainedYes
Jun 18, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineILExplainedYes
Apr 16, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Oct 30, 2023Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNYExplainedYes
Jun 13, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardGAExplainedYes
May 22, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardARExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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