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Student loans

Complaint 8044085 Citibank

Explained
Company
Citibank
Product
Student loan · Private student loan
Detail
Trouble with how payments are being handled
From
Oklahoma 73075
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 20, 2023Complaint received
  2. Dec 21, 2023Sent to Citibank (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Apr 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Mar 17, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Oct 20, 2025Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Apr 29, 2024Student loansDealing with your lender or servicerReceived bad information about your loanPRExplainedYes
Nov 16, 2023Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Jun 14, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
May 3, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedORExplainedYes
May 3, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedORExplainedYes
May 1, 2023Student loansDealing with your lender or servicerProblem with customer serviceORExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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