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Student loans

Complaint 8882023 Citibank

Explained
Company
Citibank
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Puerto Rico 009XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 29, 2024Complaint received
  2. Apr 29, 2024Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Apr 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Mar 17, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Oct 20, 2025Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Dec 20, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledOKExplainedYes
Nov 16, 2023Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Jun 14, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
May 3, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedORExplainedYes
May 3, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedORExplainedYes
May 1, 2023Student loansDealing with your lender or servicerProblem with customer serviceORExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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