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Case file

Student loans

Complaint 875960 U.S. Bank

Explained
Company
U.S. Bank
Product
Student loan · Non-federal student loan
Detail
Having problems with customer service
From
Kentucky 40351
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 1, 2014Complaint received
  2. Jun 5, 2014Sent to U.S. Bank (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Dec 27, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedCAExplainedYes
Sep 20, 2016Student loansDealing with my lender or servicerReceived bad information about my loanWAExplainedYes
Aug 19, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceWIExplainedYes
May 22, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceOHExplainedYes
Jul 20, 2015Student loansDealing with my lender or servicerReceived bad information about my loanPAExplainedYes
Jun 29, 2015Student loansDealing with my lender or servicerHaving problems with customer serviceMNExplainedYes
Jun 10, 2015Student loansDealing with my lender or servicerNeed information about my balance/termsMNExplainedYes
Apr 1, 2015Student loansDealing with my lender or servicerHaving problems with customer serviceCOExplainedYes
Aug 15, 2014Student loansDealing with my lender or servicerTrouble with how payments are handledSDExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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