Complaint 9308619 NBT Bancorp

Explained

Company: NBT Bancorp
Product: Checking or savings account · Other banking product or service
Issue: Opening an account
Detail: Didn't receive terms that were advertised
From: New York 13205
Filed by: Phone
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Jun 20, 2024Complaint received
Jun 20, 2024Sent to NBT Bancorp
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about opening an account

Received	About	Issue	State	Answer	On time
Apr 20, 2025	Bank accounts	Opening an accountUnable to open an account	NY	Explained	Yes
Feb 17, 2025	Bank accounts	Opening an accountUnable to open an account	NY	Explained	Yes
Jul 2, 2022	Bank accounts	Opening an accountAccount opened as a result of fraud	NY	Explained	Yes
Oct 19, 2021	Bank accounts	Opening an accountAccount opened as a result of fraud	NY	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works