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Bank accounts

Opening an account

Consumers have filed 37,564 complaints about this, 7,163 in the last 12 months (+7%), against 363 companies. The most complained-about is JPMorgan Chase. Companies closed 16% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Unable to open an account11,91232%
  • Didn't receive terms that were advertised10,23127%
  • Account opened without my consent or knowledge6,95519%
  • Account opened as a result of fraud6,67318%
  • Confusing or missing disclosures1,7935%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 12, 2026ExperianBank accountsOpening an accountUnable to open an accountNJIn progressYes
Nov 12, 2026BlockBank accountsOpening an accountUnable to open an accountNYIn progressYes
Nov 11, 2026Navy Federal Credit UnionBank accountsOpening an accountAccount opened without my consent or knowledgeGAIn progressYes
Nov 10, 2026Bank of AmericaBank accountsOpening an accountUnable to open an accountCAIn progressYes
Nov 10, 2026PNC BankBank accountsOpening an accountConfusing or missing disclosuresTXIn progressYes
Nov 10, 2026Barclays USBank accountsOpening an accountDidn't receive terms that were advertisedOHIn progressYes
Nov 10, 2026Ally FinancialBank accountsOpening an accountUnable to open an accountFLIn progressYes
Nov 9, 2026Wells FargoBank accountsOpening an accountDidn't receive terms that were advertisedOHExplainedYes
Nov 9, 2026NetspendBank accountsOpening an accountConfusing or missing disclosuresTXExplainedYes
Nov 8, 2026TruistBank accountsOpening an accountAccount opened without my consent or knowledgeGAExplainedYes
Nov 8, 2026Navy Federal Credit UnionBank accountsOpening an accountUnable to open an accountILIn progressYes
Nov 7, 2026FISBank accountsOpening an accountUnable to open an accountCAExplainedYes
Nov 7, 2026Wells FargoBank accountsOpening an accountUnable to open an accountNJExplainedYes
Nov 7, 2026Navy Federal Credit UnionBank accountsOpening an accountUnable to open an accountNJIn progressYes
Nov 7, 2026FISBank accountsOpening an accountUnable to open an accountCTExplainedYes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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