Case file
Student loans
Complaint 9318115 Navient
Explained- Product
- Student loan · Private student loan
- Detail
- Problem with product or service terms changing
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jun 21, 2024Complaint received
- Jun 21, 2024Sent to Navient
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Navient complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 13, 2026 | Student loans | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | SD | Explained | Yes |
| Nov 29, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | MS | Explained | Yes |
| Sep 16, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | FL | Explained | Yes |
| Apr 9, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | NY | Explained | Yes |
| Mar 23, 2025 | Student loans | Credit monitoring or identity theft protection servicesReceived unwanted marketing or advertising | AL | Explained | Yes |
| Mar 5, 2025 | Student loans | Credit monitoring or identity theft protection servicesBilling dispute for services | SC | Explained | Yes |
| Jan 29, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | TN | Explained | Yes |
| Sep 22, 2024 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | NY | Explained | Yes |
| May 20, 2024 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | CO | Explained | Yes |
| May 7, 2024 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | ME | Explained | Yes |
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