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Complaint log

Navient complaint log

The newest complaints about Navient, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectORExplainedYes
Nov 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledORExplainedYes
Nov 12, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Nov 11, 2026Student loansDealing with your lender or servicerCo-signerCAExplainedYes
Nov 11, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Nov 10, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTNExplainedYes
Nov 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNCExplainedYes
Nov 9, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Nov 8, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Nov 6, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Nov 6, 2026Student loansGetting a loanChanges in terms mid-deal or after closingMDExplainedYes
Nov 5, 2026Student loansDealing with your lender or servicerCo-signerGAExplainedYes
Nov 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Nov 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectOHExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIAExplainedYes
Oct 27, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsGAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAExplainedYes
Oct 23, 2026Student loansGetting a loanLoan opened without my consent or knowledgeNCExplainedYes
Oct 23, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedTXIn progressYes
Oct 23, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLIn progressYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAIn progressYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectMIExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanWAExplainedYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCIn progressYes
Oct 12, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCIn progressYes
Oct 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Oct 7, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJExplainedYes
Oct 7, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeMIIn progressYes
Oct 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 5, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 4, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceAZExplainedYes
Oct 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanHIExplainedYes
Oct 2, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingWIExplainedYes
Sep 30, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Sep 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Sep 29, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Sep 28, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Sep 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanRIExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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