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Student loans

Complaint 9956465 Higher Education Servicing

Explained
Product
Student loan · Federal student loan servicing
Detail
Their investigation did not fix an error on your report
From
Alabama 36567
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint provided an opportunity to answer consumer's questions
  1. Aug 29, 2024Complaint received
  2. Sep 4, 2024Sent to Higher Education Servicing (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Higher Education Servicing complaints about problem with a company's investigation into an existing problem

ReceivedAboutIssueStateAnswerOn time
Jun 4, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMSExplainedYes
Jul 16, 2025Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Jun 10, 2025Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Mar 28, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMNExplainedYes
Jan 16, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWIExplainedYes
Apr 22, 2024Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportLAExplainedYes
Nov 11, 2023Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneTXExplainedYes
Oct 18, 2023Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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