Lender · complaint record
1st Step Financial complaints
Filed under 1st Step Financial INC.
Consumers have filed 1 complaint about 1st Step Financial since 2026, 1 of them in the last 12 months. It answered 0% on time. The most common problem is was approved for a loan, but didn't receive the money.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- -
- Last 30 days
- 0
- Rank
- #207 of 272
Since February 2026
new vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Feb 3, 2026
Most complained-about personal & payday lenders
1st Step Financial complaints by month
The busiest month was February 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How 1st Step Financial answered all time
- Untimely response1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top 1st Step Financial problems
1st Step Financial compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 2 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
| 3 | PowerpayPayday & personal loans | 55 | 26 | C |
| 4 | AmeriCashPayday & personal loans | 10 | 26 | F |
| 5 | DLC, LLCPayday & personal loans | 63 | 26 | C |
| 6 | Boost Your ScorePayday & personal loans | 45 | 25 | D |
| 7 | Special FinancingPayday & personal loans | 60 | 25 | C |
| 8 | 1st Step FinancialPayday & personal loans | - | 1 | - |
Compare side by side: 1st Step Financial vs SoLo Funds · 1st Step Financial vs AAA Auto Title Loans · 1st Step Financial vs Powerpay · 1st Step Financial vs AmeriCash
What people say about 1st Step Financial
All experiencesNo experiences with 1st Step Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest 1st Step Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 3, 2026 | Payday & personal loans | Was approved for a loan, but didn't receive the money | No timely reply |
Questions about 1st Step Financial
How many complaints does 1st Step Financial have?
1st Step Financial has 1 complaint on record since February 2026, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does 1st Step Financial respond to complaints?
Yes. 1st Step Financial answered 0% of its complaints on time (within 15 days) and closed - with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with 1st Step Financial?
The most common problems are was approved for a loan, but didn't receive the money (1).
Is 1st Step Financial legit?
1st Step Financial is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is 1st Step Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against 1st Step Financial?
Complain to 1st Step Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most 1st Step Financial complaints come from?
Most come from Delaware (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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