Auto lender · complaint record
Citadel Finance complaints
Filed under Citadel Finance Company
Consumers have filed 2 complaints about Citadel Finance since 2023, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is repossession.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #133 of 193
Since June 2023
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Feb 20, 2026
Most complained-about auto lenders
Citadel Finance complaints by month
The busiest month was June 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Citadel Finance answered all time
- Closed with non-monetary relief150%
- Closed with explanation150%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Citadel Finance problems
Inside "Repossession"
- Loan balance remaining after the vehicle is repossessed and sold 1
Citadel Finance compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Citadel FinanceAuto loans & leases | - | 1 | - |
Compare side by side: Citadel Finance vs The Savings Group · Citadel Finance vs AC AutoPay LLC, Denver, CO Branch · Citadel Finance vs CARS Acquisition · Citadel Finance vs EA Holdings
What people say about Citadel Finance
All experiencesNo experiences with Citadel Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Citadel Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 20, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 22, 2023 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Fixed |
Questions about Citadel Finance
How many complaints does Citadel Finance have?
Citadel Finance has 2 complaints on record since June 2023, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Citadel Finance respond to complaints?
Yes. Citadel Finance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Citadel Finance?
The most common problems are repossession (1), struggling to pay your loan (1).
Is Citadel Finance legit?
Citadel Finance is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Citadel Finance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Citadel Finance?
Complain to Citadel Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Citadel Finance complaints come from?
Most come from Georgia (1), North Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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