Auto lender · complaint record
The Savings Group complaints
Filed under The Savings Group, Inc.
Consumers have filed 151 complaints about The Savings Group since 2022, 41 of them in the last 12 months (-13% on the year before). It answered 100% on time and closed 2% with relief for the customer - less often than a typical auto lender. The most common problem is getting a loan or lease. It is the 21st most complained-about of 193 auto lenders this year.
Average response record. How it works
- Complaints on record
- 151
- Last 12 months
- 41
- Answered on time
- 100%
- Closed with relief
- 2%
- Last 30 days
- 4
- Rank
- #21 of 193
Since January 2022
-13% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 10, 2026
Most complained-about auto lenders
The Savings Group complaints by month
The busiest month was July 2025 (8 complaints). Complaints in the last 12 months are down 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Savings Group answered last 12 months
- Closed with monetary relief12.4%
- Closed with explanation4097.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers5/402.4% closed with relief
- Complaint trend13/15-13% vs last year
What The Savings Group complaints are about
Top The Savings Group problems
Inside "Improper use of your report"
- Credit inquiries on your report that you don't recognize 47
- Reporting company used your report improperly 20
- Received unsolicited financial product or insurance offers after opting out 1
Where The Savings Group complaints come from
Most complaints: California (24), Florida (22), Texas (15), New York (8), Pennsylvania (8).
The Savings Group compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Premier Auto CreditAuto loans & leases | 48 | 43 | D |
| 2 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 3 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 4 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 5 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 6 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 7 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 8 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
Compare side by side: The Savings Group vs Premier Auto Credit · The Savings Group vs AC AutoPay LLC, Denver, CO Branch · The Savings Group vs CARS Acquisition · The Savings Group vs EA Holdings
What people say about The Savings Group
All experiencesNo experiences with The Savings Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Savings Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Oct 29, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 23, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Oct 19, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Oct 3, 2026 | Debt relief & credit repair | Confusing or misleading advertising or marketing | Explained |
| Sep 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 18, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 4, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 19, 2026 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | Explained |
| Aug 19, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 15, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
Questions about The Savings Group
How many complaints does The Savings Group have?
The Savings Group has 151 complaints on record since January 2022, including 41 in the last 12 months and 4 in the last 30 days. That makes it number 748 of every company by complaints this year.
Does The Savings Group respond to complaints?
Yes. The Savings Group answered 100% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 2.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 63/100 (grade C).
What do people complain about most with The Savings Group?
The most common problems are getting a loan or lease (50), improper use of your report (68), problems at the end of the loan or lease (10).
Is The Savings Group legit?
The Savings Group is a real company with a public complaint record: consumers have complained about it 151 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Savings Group legit? for the signals, red flags and how to protect yourself.
Are complaints about The Savings Group going up or down?
Down. There were 41 complaints in the last 12 months against 47 in the 12 before (-13%). See every month.
How do I file a complaint against The Savings Group?
Complain to The Savings Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Savings Group complaints come from?
Most come from California (24), Florida (22), Texas (15). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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