Auto lender · complaint record
Challenge Financial Services complaints
Consumers have filed 101 complaints about Challenge Financial Services since 2018, 27 of them in the last 12 months (+50% on the year before). It answered 70.4% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is repossession. It is the 27th most complained-about of 193 auto lenders this year.
Poor response record. How it works
- Complaints on record
- 101
- Last 12 months
- 27
- Answered on time
- 70.4%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #27 of 193
Since February 2018
+50% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 9, 2026
Most complained-about auto lenders
Challenge Financial Services complaints by month
The busiest month was December 2025 (5 complaints). Complaints in the last 12 months are up 50% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Challenge Financial Services answered last 12 months
- Closed with explanation2696.3%
- In progress13.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4570.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+50% vs last year
What Challenge Financial Services complaints are about
Top Challenge Financial Services problems
Inside "Managing the loan or lease"
- Billing problem 7
- Problem with additional products or services purchased with the loan 4
- Problem with the interest rate 3
- Problem with fees charged 2
Where Challenge Financial Services complaints come from
Most complaints: California (66), Arizona (11), Texas (5), Nevada (5), Florida (4).
Challenge Financial Services compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Premier Auto CreditAuto loans & leases | 48 | 43 | D |
| 2 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 3 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 4 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 5 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 6 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 7 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 8 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
Compare side by side: Challenge Financial Services vs Premier Auto Credit · Challenge Financial Services vs The Savings Group · Challenge Financial Services vs AC AutoPay LLC, Denver, CO Branch · Challenge Financial Services vs CARS Acquisition
What people say about Challenge Financial Services
All experiencesNo experiences with Challenge Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Challenge Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 13, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Oct 7, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 29, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Sep 23, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 8, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Aug 2, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 9, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 8, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 4, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jun 1, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Questions about Challenge Financial Services
How many complaints does Challenge Financial Services have?
Challenge Financial Services has 101 complaints on record since February 2018, including 27 in the last 12 months and 1 in the last 30 days. That makes it number 932 of every company by complaints this year.
Does Challenge Financial Services respond to complaints?
Yes. Challenge Financial Services answered 70.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 5/100 (grade F).
What do people complain about most with Challenge Financial Services?
The most common problems are repossession (12), getting a loan or lease (9), attempts to collect debt not owed (9).
Is Challenge Financial Services legit?
Challenge Financial Services is a real company with a public complaint record: consumers have complained about it 101 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Challenge Financial Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Challenge Financial Services going up or down?
Up. There were 27 complaints in the last 12 months against 18 in the 12 before (+50%). See every month.
How do I file a complaint against Challenge Financial Services?
Complain to Challenge Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Challenge Financial Services complaints come from?
Most come from California (66), Arizona (11), Texas (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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