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Money transfers & apps

SoFi money transfers & apps complaints

Consumers have filed 429 complaints about SoFi's money transfers & apps, 250 in the last 12 months (+75%). SoFi answered 100% on time and closed 3% with relief. See the whole SoFi record.

SoFi against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13SoFi250+75%100%3%429

Every payment company ranked

Latest SoFi money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Aug 19, 2026Money transfers & appsUnauthorized transactions or other transaction problemMDExplainedYes
Aug 18, 2026Money transfers & appsFraud or scamFLExplainedYes
Aug 14, 2026Money transfers & appsMoney was not available when promisedNJExplainedYes
Aug 13, 2026Money transfers & appsUnauthorized transactions or other transaction problemSCExplainedYes
Aug 13, 2026Money transfers & appsOther service problemWAExplainedYes
Aug 12, 2026Money transfers & appsUnexpected or other feesSDExplainedYes
Aug 12, 2026Money transfers & appsFraud or scamILExplainedYes
Aug 12, 2026Money transfers & appsUnauthorized transactions or other transaction problemNYExplainedYes
Aug 11, 2026Money transfers & appsUnauthorized transactions or other transaction problemTXExplainedYes
Aug 11, 2026Money transfers & appsOther transaction problemILExplainedYes
Aug 7, 2026Money transfers & appsFraud or scamPAExplainedYes
Aug 4, 2026Money transfers & appsOther transaction problemMNExplainedYes
Aug 4, 2026Money transfers & appsUnexpected or other feesDEExplainedYes
Aug 3, 2026Money transfers & appsFraud or scamVAExplainedYes
Aug 1, 2026Money transfers & appsFraud or scamNYExplainedYes
Jul 31, 2026Money transfers & appsFraud or scamMOExplainedYes
Jul 28, 2026Money transfers & appsFraud or scamCOExplainedYes
Jul 24, 2026Money transfers & appsFraud or scamCAExplainedYes
Jul 23, 2026Money transfers & appsFraud or scamCAExplainedYes
Jul 21, 2026Money transfers & appsWrong amount charged or receivedVAExplainedYes
Jul 20, 2026Money transfers & appsUnauthorized transactions or other transaction problemGAExplainedYes
Jul 20, 2026Money transfers & appsOther transaction problemCTExplainedYes
Jul 19, 2026Money transfers & appsFraud or scamCAExplainedYes
Jul 16, 2026Money transfers & appsOther service problemFLExplainedYes
Jul 15, 2026Money transfers & appsFraud or scamIAExplainedYes
Jul 14, 2026Money transfers & appsFraud or scamNMExplainedYes
Jul 9, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletTNExplainedYes
Jul 8, 2026Money transfers & appsOther transaction problemILExplainedYes
Jul 7, 2026Money transfers & appsFraud or scamFLExplainedYes
Jul 5, 2026Money transfers & appsUnauthorized transactions or other transaction problemKSExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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