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Complaint log

SoFi complaint log

The newest complaints about SoFi, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 8, 2026Bank accountsManaging an accountProblem using a debit or ATM cardUTExplainedYes
Nov 6, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMEExplainedYes
Nov 6, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMIExplainedYes
Nov 5, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Nov 5, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Nov 5, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Nov 4, 2026Payday & personal loansGetting the loanCAExplainedYes
Nov 4, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedWAExplainedYes
Nov 4, 2026Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Nov 4, 2026Bank accountsClosing an accountFunds not received from closed accountPAExplainedYes
Nov 4, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMAExplainedYes
Nov 4, 2026Payday & personal loansProblem with the payoff process at the end of the loanSDExplainedYes
Nov 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Nov 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Nov 2, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Nov 2, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMNExplainedYes
Nov 2, 2026Credit cardsFees or interestProblem with feesVTExplainedYes
Nov 1, 2026Bank accountsClosing an accountCan't close your accountNCExplainedYes
Nov 1, 2026Bank accountsManaging an accountDeposits and withdrawalsPAExplainedYes
Nov 1, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Nov 1, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Nov 1, 2026Money transfers & appsUnauthorized transactions or other transaction problemPAExplainedYes
Oct 31, 2026Bank accountsManaging an accountBanking errorsSCExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem accessing accountMTExplainedYes
Oct 31, 2026CryptoFraud or scamMTExplainedYes
Oct 31, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNCIn progressYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 31, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingCAMoney backYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsMDExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsCAMoney backYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Oct 30, 2026Money transfers & appsOther transaction problemWAExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsSCExplainedYes
Oct 30, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedNYExplainedYes
Oct 30, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletNYExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation is incorrectTXExplainedYes
Oct 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedKYExplainedYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement-ExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYMoney backYes
Oct 29, 2026Bank accountsManaging an accountDeposits and withdrawalsALIn progressYes
Oct 29, 2026Money transfers & appsFraud or scamPAExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAFixedYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Oct 28, 2026Bank accountsManaging an accountProblem accessing accountFLExplainedYes
Oct 28, 2026Money transfers & appsFraud or scamMDExplainedYes
Oct 28, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Oct 28, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOHExplainedYes
Oct 28, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAIn progressYes
Oct 28, 2026Bank accountsManaging an accountProblem accessing accountTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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