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Money transfers & apps

USAA money transfers & apps complaints

Consumers have filed 753 complaints about USAA's money transfers & apps, 148 in the last 12 months (+28%). USAA answered 100% on time and closed 11% with relief. See the whole USAA record.

USAA against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13USAA148+28%100%11%753

Every payment company ranked

Latest USAA money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
May 22, 2026Money transfers & appsConfusing or missing disclosuresGAExplainedYes
May 21, 2026Money transfers & appsFraud or scamOHExplainedYes
May 20, 2026Money transfers & appsOther transaction problemVAExplainedYes
May 19, 2026Money transfers & appsMoney was not available when promisedORExplainedYes
May 15, 2026Money transfers & appsFraud or scam-ExplainedYes
May 13, 2026Money transfers & appsFraud or scamORExplainedYes
May 9, 2026Money transfers & appsUnauthorized transactions or other transaction problemHIFixedYes
May 8, 2026Money transfers & appsFraud or scamNYExplainedYes
Apr 30, 2026Money transfers & appsFraud or scamMSExplainedYes
Apr 30, 2026Money transfers & appsFraud or scamVAExplainedYes
Apr 29, 2026Money transfers & appsFraud or scamTNMoney backYes
Apr 29, 2026Money transfers & appsFraud or scamAKExplainedYes
Apr 26, 2026Money transfers & appsFraud or scamLAExplainedYes
Apr 25, 2026Money transfers & appsFraud or scamNJExplainedYes
Apr 25, 2026Money transfers & appsFraud or scamSCExplainedYes
Apr 24, 2026Money transfers & appsFraud or scamCTExplainedYes
Apr 21, 2026Money transfers & appsOther transaction problemNJExplainedYes
Apr 21, 2026Money transfers & appsLost or stolen money orderMAExplainedYes
Apr 20, 2026Money transfers & appsFraud or scamNJFixedYes
Apr 19, 2026Money transfers & appsFraud or scamNCExplainedYes
Apr 17, 2026Money transfers & appsFraud or scamCAExplainedYes
Apr 16, 2026Money transfers & appsFraud or scamVAExplainedYes
Apr 15, 2026Money transfers & appsConfusing or missing disclosuresALExplainedYes
Apr 14, 2026Money transfers & appsOther transaction problemWAExplainedYes
Apr 7, 2026Money transfers & appsOther transaction problemNYExplainedYes
Mar 27, 2026Money transfers & appsFraud or scamWAExplainedYes
Mar 27, 2026Money transfers & appsFraud or scamAZExplainedYes
Mar 27, 2026Money transfers & appsFraud or scamGAExplainedYes
Mar 25, 2026Money transfers & appsOther transaction problemOHExplainedYes
Mar 25, 2026Money transfers & appsOther transaction problemNJExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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