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Money transfers & apps

USAA money transfers & apps complaints

Consumers have filed 753 complaints about USAA's money transfers & apps, 148 in the last 12 months (+28%). USAA answered 100% on time and closed 11% with relief. See the whole USAA record.

USAA against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13USAA148+28%100%11%753

Every payment company ranked

Latest USAA money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Aug 5, 2025Money transfers & appsFraud or scamNCExplainedYes
Aug 1, 2025Money transfers & appsOther service problemNYExplainedYes
Jul 20, 2025Money transfers & appsFraud or scamCTExplainedYes
Jul 16, 2025Money transfers & appsOther transaction problemFLExplainedYes
Jul 15, 2025Money transfers & appsUnauthorized transactions or other transaction problemSDExplainedYes
Jul 8, 2025Money transfers & appsProblem with customer serviceTXExplainedYes
Jul 3, 2025Money transfers & appsMoney was not available when promisedTXExplainedYes
Jul 2, 2025Money transfers & appsFraud or scamVAExplainedYes
Jul 2, 2025Money transfers & appsFraud or scamCOExplainedYes
Jul 2, 2025Money transfers & appsConfusing or missing disclosuresINExplainedYes
Jun 23, 2025Money transfers & appsFraud or scamKYExplainedYes
Jun 23, 2025Money transfers & appsOther transaction problemMDExplainedYes
Jun 16, 2025Money transfers & appsFraud or scamCAExplainedYes
Jun 13, 2025Money transfers & appsFraud or scamFLExplainedYes
Jun 13, 2025Money transfers & appsOther transaction problemVAExplainedYes
Jun 13, 2025Money transfers & appsFraud or scamCOExplainedYes
Jun 10, 2025Money transfers & appsFraud or scamTXExplainedYes
Jun 6, 2025Money transfers & appsFraud or scamOKExplainedYes
Jun 3, 2025Money transfers & appsUnauthorized transactions or other transaction problemSCExplainedYes
Jun 2, 2025Money transfers & appsFraud or scamNVExplainedYes
Jun 2, 2025Money transfers & appsOther transaction problemAZExplainedYes
May 29, 2025Money transfers & appsOther transaction problemTXExplainedYes
May 28, 2025Money transfers & appsFraud or scamKSExplainedYes
May 24, 2025Money transfers & appsFraud or scamTXExplainedYes
May 23, 2025Money transfers & appsMoney was not available when promisedWAExplainedYes
May 22, 2025Money transfers & appsFraud or scamLAExplainedYes
May 21, 2025Money transfers & appsFraud or scamNCExplainedYes
May 9, 2025Money transfers & appsFraud or scamGAExplainedYes
May 5, 2025Money transfers & appsFraud or scamCAFixedYes
May 3, 2025Money transfers & appsFraud or scamGAExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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