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Money transfers & apps

Problem with customer service

Consumers have filed 5,181 complaints about this, 1,186 in the last 12 months (+8%), against 693 companies. The most complained-about is Bank of America. Companies closed 12% of these with relief.

Companies with the most

Last 12 months.

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 10, 2026ExperianDebt relief & credit repairProblem with customer serviceTXIn progressYes
Nov 7, 2026WiseMoney transfers & appsProblem with customer serviceCAExplainedYes
Nov 6, 2026Resurgent Capital ServicesDebt relief & credit repairProblem with customer serviceILExplainedYes
Nov 6, 2026Resurgent Capital ServicesDebt relief & credit repairProblem with customer serviceILExplainedYes
Nov 6, 2026Acorns GrowMoney transfers & appsProblem with customer serviceNJExplainedYes
Nov 5, 2026TransUnionDebt relief & credit repairProblem with customer serviceNJIn progressYes
Nov 5, 2026Encore CapitalDebt relief & credit repairProblem with customer serviceTXExplainedYes
Nov 5, 2026Encore CapitalDebt relief & credit repairProblem with customer serviceTXExplainedYes
Nov 3, 2026BlockMoney transfers & appsProblem with customer serviceNEExplainedYes
Nov 2, 2026Freedom Financial NetworkDebt relief & credit repairProblem with customer serviceFLIn progressYes
Nov 2, 2026Midwest Service BureauDebt relief & credit repairProblem with customer serviceILExplainedYes
Oct 31, 2026JPMorgan ChaseMoney transfers & appsProblem with customer serviceFLExplainedYes
Oct 30, 2026Cascade CISSDebt relief & credit repairProblem with customer serviceFLExplainedYes
Oct 30, 2026Axela TechnologiesDebt relief & credit repairProblem with customer serviceALIn progressYes
Oct 29, 2026Fifth Third BankMoney transfers & appsProblem with customer serviceOHIn progressYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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