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Case file

Mortgages

Complaint 10066823 Ally Financial

Explained
Product
Mortgage · VA mortgage
Detail
Lien release
From
Arizona 85205
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 10, 2024Complaint received
  2. Sep 10, 2024Sent to Ally Financial
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Ally Financial complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Sep 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNMExplainedYes
Jun 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jul 2, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 4, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Nov 30, 2024MortgagesTrouble during payment processPayment processGAFixedYes
Nov 15, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAMoney backYes
Aug 18, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Jul 19, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jun 28, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceWAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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