Case file
Mortgages
Complaint 27944755 Ally Financial
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 19, 2026Complaint received
- Sep 24, 2026Sent to Ally Financial (5 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Ally Financial complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Jul 2, 2025 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Apr 4, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Nov 30, 2024 | Mortgages | Trouble during payment processPayment process | GA | Fixed | Yes |
| Nov 15, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Oct 5, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | WA | Money back | Yes |
| Sep 10, 2024 | Mortgages | Trouble during payment processLien release | AZ | Explained | Yes |
| Aug 18, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NC | Explained | Yes |
| Jul 19, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Jun 28, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | WA | Explained | Yes |
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