Credit bureau · complaint record
Ally Financial complaints
Filed under ALLY FINANCIAL INC.
Consumers have filed 31,231 complaints about Ally Financial since 2012, 6,013 of them in the last 12 months (+13% on the year before). It answered 100% on time and closed 8% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report. It is the 9th most complained-about of 566 credit bureaus & report companies this year.
Average response record. How it works
- Complaints on record
- 31,231
- Last 12 months
- 6,013
- Answered on time
- 100%
- Closed with relief
- 8%
- Last 30 days
- 432
- Rank
- #9 of 566
Since March 2012
+13% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 13, 2026
Most complained-about credit bureaus & report companies
Ally Financial complaints by month
The busiest month was March 2026 (582 complaints). Complaints in the last 12 months are up 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ally Financial answered last 12 months
- Closed with monetary relief1622.7%
- Closed with non-monetary relief2904.8%
- Closed with explanation5,16085.8%
- In progress4016.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers5/408.1% closed with relief
- Complaint trend9/15+13% vs last year
What Ally Financial complaints are about
Top Ally Financial problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 1,773
- Account information incorrect 1,498
- Information belongs to someone else 1,358
- Old information reappears or never goes away 144
- Information is missing that should be on the report 81
- Public record information inaccurate 57
Where Ally Financial complaints come from
Most complaints: Florida (3,270), Texas (3,224), California (3,084), Georgia (2,036), New York (1,681).
Ally Financial compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AffirmCredit reporting | 48 | 8,431 | D |
| 2 | FIS (Fidelity National Information Services)Credit reporting | 51 | 7,698 | C |
| 3 | TD BankCredit reporting | 68 | 6,183 | B |
| 4 | Ally FinancialCredit reporting | 59 | 6,013 | C |
| 5 | Early Warning Services (Zelle)Credit reporting | 60 | 5,912 | C |
| 6 | Self FinancialCredit reporting | 49 | 4,913 | D |
| 7 | OneMain FinancialCredit reporting | 57 | 3,861 | C |
| 8 | KikoffCredit reporting | 50 | 3,534 | C |
Compare side by side: Ally Financial vs Affirm · Ally Financial vs FIS · Ally Financial vs TD Bank · Ally Financial vs Early Warning Services
What people say about Ally Financial
All experiencesNo experiences with Ally Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ally Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 12, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Nov 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 12, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 12, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Nov 12, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | In progress |
| Nov 12, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 12, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 12, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | In progress |
Questions about Ally Financial
How many complaints does Ally Financial have?
Ally Financial has 31,231 complaints on record since March 2012, including 6,013 in the last 12 months and 432 in the last 30 days. That makes it number 35 of every company by complaints this year.
Does Ally Financial respond to complaints?
Yes. Ally Financial answered 100% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 2.9% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with Ally Financial?
The most common problems are incorrect information on your report (4,958), improper use of your report (5,283), managing an account (3,336).
Is Ally Financial legit?
Ally Financial is a real company with a public complaint record: consumers have complained about it 31,231 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ally Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Ally Financial going up or down?
Up. There were 6,013 complaints in the last 12 months against 5,334 in the 12 before (+13%). See every month.
How do I file a complaint against Ally Financial?
Complain to Ally Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ally Financial complaints come from?
Most come from Florida (3,270), Texas (3,224), California (3,084). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Ally Financial
No comments yet. Start the conversation - questions are welcome too.