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Prepaid & gift cards

Complaint 10458507 Synchrony

Explained
Company
Synchrony
Product
Prepaid card · Gift card
Detail
Changes in terms from what was offered or advertised
From
Virginia 22102
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 15, 2024Complaint received
  2. Oct 15, 2024Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Nov 14, 2025Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedPAMoney backYes
Oct 17, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardWIExplainedYes
Oct 18, 2022Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedKSExplainedYes
Jul 10, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardTXExplainedYes
Jul 8, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMNMoney backYes
Dec 3, 2021Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Mar 21, 2019Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNYExplainedYes
Nov 30, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedGAExplainedYes
Mar 2, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNMMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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