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Prepaid & gift cards

Complaint 4973561 Synchrony

Explained
Company
Synchrony
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Confusing or misleading advertising about the card
From
Florida 33442
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 3, 2021Complaint received
  2. Dec 3, 2021Sent to Synchrony
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Nov 14, 2025Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedPAMoney backYes
Oct 15, 2024Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Oct 17, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardWIExplainedYes
Oct 18, 2022Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedKSExplainedYes
Jul 10, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardTXExplainedYes
Jul 8, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMNMoney backYes
Mar 21, 2019Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNYExplainedYes
Nov 30, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedGAExplainedYes
Mar 2, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNMMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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