Case file
Credit cards
Complaint 10691666 Exto
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Nov 5, 2024Complaint received
- Nov 14, 2024Sent to Exto (9 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Exto complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 8, 2026 | Credit cards | Closing your accountCan't close your account | PA | Explained | Yes |
| Oct 27, 2026 | Credit cards | Closing your accountCan't close your account | PA | Explained | Yes |
| Sep 10, 2026 | Credit cards | Closing your accountCan't close your account | VA | Explained | Yes |
| Sep 6, 2026 | Credit cards | Closing your accountCan't close your account | VA | Explained | Yes |
| Aug 23, 2026 | Credit cards | Closing your accountCan't close your account | VA | Explained | Yes |
| Aug 5, 2026 | Credit cards | Closing your accountCan't close your account | NV | Explained | Yes |
| Aug 1, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Jul 17, 2026 | Credit cards | Closing your accountCompany closed your account | MA | Explained | Yes |
| Jul 13, 2026 | Credit cards | Closing your accountCan't close your account | NY | Explained | Yes |
| Jun 20, 2026 | Credit cards | Closing your accountCompany closed your account | WY | Explained | Yes |
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