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Complaint log

Exto complaint log

The newest complaints about Exto, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 8, 2026Credit cardsClosing your accountCan't close your accountPAExplainedYes
Nov 7, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Nov 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Nov 3, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTNExplainedYes
Nov 3, 2026Credit cardsFees or interestProblem with feesCAExplainedYes
Nov 1, 2026Bank accountsClosing an accountCompany closed your accountIDExplainedYes
Oct 30, 2026Money transfers & appsUnauthorized transactions or other transaction problemILExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseOHExplainedYes
Oct 28, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCOExplainedYes
Oct 27, 2026Credit cardsProblem when making paymentsProblem during payment processNCExplainedYes
Oct 27, 2026Credit cardsClosing your accountCan't close your accountPAExplainedYes
Oct 26, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 26, 2026Credit cardsTrouble using your cardCan't use card to make purchasesFLExplainedYes
Oct 23, 2026Bank accountsClosing an accountFees charged for closing accountFLExplainedYes
Oct 20, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeKYExplainedYes
Oct 18, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedKSExplainedYes
Oct 17, 2026Debt relief & credit repairConfusing or missing disclosuresMIExplainedNo
Oct 17, 2026Credit cardsOther features, terms, or problemsAdd-on products and servicesOHExplainedYes
Oct 16, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportMAExplainedYes
Oct 15, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitARExplainedYes
Oct 9, 2026Credit cardsFees or interestProblem with feesCAExplainedYes
Sep 22, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Sep 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 18, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
Sep 18, 2026Credit cardsFees or interestProblem with feesMDExplainedYes
Sep 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPAExplainedYes
Sep 10, 2026Credit cardsOther features, terms, or problemsOther problemGAExplainedYes
Sep 10, 2026Credit cardsClosing your accountCan't close your accountVAExplainedYes
Sep 9, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesNYExplainedYes
Sep 8, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Sep 6, 2026Credit cardsClosing your accountCan't close your accountVAExplainedYes
Sep 6, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardPAExplainedYes
Sep 4, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Sep 1, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftGAExplainedYes
Aug 27, 2026Bank accountsManaging an accountProblem accessing accountOKExplainedYes
Aug 27, 2026Credit cardsTrouble using your cardCan't use card to make purchasesCAExplainedYes
Aug 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Aug 26, 2026Credit cardsOther features, terms, or problemsOther problemGAExplainedYes
Aug 25, 2026Bank accountsClosing an accountCompany closed your accountNHExplainedYes
Aug 25, 2026Credit cardsOther features, terms, or problemsOther problemOHExplainedYes
Aug 24, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletMNExplainedYes
Aug 23, 2026CryptoOther transaction problemFLExplainedYes
Aug 23, 2026Credit cardsClosing your accountCan't close your accountVAExplainedYes
Aug 21, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXExplainedYes
Aug 19, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Aug 19, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Aug 19, 2026Payday & personal loansCharged fees or interest you didn't expectOKExplainedYes
Aug 18, 2026Credit cardsGetting a credit cardProblem getting a working replacement cardCAExplainedYes
Aug 17, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCOExplainedYes
Aug 16, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountSCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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