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Money transfers & apps

Complaint 11059251 Citizens Bank

Explained
Product
Money transfer, virtual currency, or money service · Foreign currency exchange
From
Ohio 44313
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Dec 6, 2024Complaint received
  2. Dec 6, 2024Sent to Citizens Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citizens Bank complaints about incorrect exchange rate

ReceivedAboutIssueStateAnswerOn time
May 3, 2026Money transfers & appsIncorrect exchange ratePAExplainedYes
Nov 3, 2025Money transfers & appsIncorrect exchange ratePAExplainedYes
Jul 24, 2025Money transfers & appsIncorrect exchange rate-ExplainedYes
Sep 24, 2024Money transfers & appsIncorrect exchange rateOHExplainedYes
Sep 28, 2018Money transfers & appsIncorrect exchange rateMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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